Service & Delivery Policy

Last Updated: 6 August 2026

1. Digital Products Only

Victor AI sells digital software exclusively. There is no physical shipping involved. All products are delivered electronically via secure download links and digital access credentials.

2. Delivery Method

Delivery means one thing: the plan is switched on for the email address attached to the order. There is no physical media, no shipment, and no licence key to keep safe — the buyer simply signs in to the desktop app with that same account.

Card orders are delivered automatically. Card payments are processed by Polar, our authorised reseller and Merchant of Record; Polar notifies our system the moment the payment clears, the plan is switched on, and the buyer is shown a confirmation page. Direct payments (PhonePe, bank transfer, USDT, Paytm, Redot Pay) are verified by our team, who then start the plan on the email address the buyer provides. The installer is free to download from our website at any time, before or after subscribing.

3. Delivery Timeframe

For card orders, delivery is immediate — access is normally active within seconds of payment, with no manual step involved.

For direct payments, delivery follows verification of the transfer. In most cases this is completed within 30 minutes. The maximum delivery window is 24 hours from the time the transaction is verified.

4. What Is Delivered

A Victor AI plan. The plan is switched on for the email address you provide, immediately after payment is confirmed, and the installer is available to download straight away. How many computers you can be signed in on at once depends on the plan you chose. You can reinstall at any time — the plan stays on your account, not on the machine.

A plan runs for the period you paid for, normally one month. A plan paid by card renews automatically each month until you cancel it, and you can cancel at any time before the next charge from your account page. A plan paid directly does not recur — it simply ends when the month is over.

5. Delivery Confirmation

Buyers should check their email inbox (including the spam/junk folder) and WhatsApp for delivery confirmation and access details. If access is not received within the stated 24-hour timeframe, please contact our support team immediately.

6. Failed or Delayed Delivery

If a buyer faces any issue receiving their product or accessing their download link, they should contact us immediately. Our team will resend the download link or assist with setup to ensure successful delivery.

7. Contact for Delivery Issues

For any delivery-related concerns, reach out to our team through the following channels: